Cancellation policy

***All purchases of Curl Definition products are taken through this online store. We receive payments from all major credit cards, Paypal and Afterpay. Some prepaid credit cards may not work. We do not receive Checks, Money Orders, Cash App, Bitcoins or Cash payments.

Promo codes and discounts can not be added to order after checkout has completed.

Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.

Processing Time: Because all products are hand-crafted and made to order, orders are generally processed within 10 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand, inclement weather and supply chain restraints due to the COVID-19 pandemic. *** Before completing your checkout, please ensure that you have provided the correct shipping address.

Backorder: Our products are either made to order or by scheduled batches. As a result some products that are in high demand may become back ordered. In this instance we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately, as soon as possible and with no additional shipping costs to you. We will take all necessary steps to advise you in a prompt manner if this situation occurs.


Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.

We do not accept returns, exchanges or provide refunds unless a wrong item was shipped to you. You may contact us at info@CurlDefinition.com to let us know of an issue. Each concern will be assessed on an individual basis and you will be contacted via email with instruction on how and where to return any merchandise, if applicable.

Damaged, mis-shipped or defective products must be communicated to info@curldefinition.com with in 15 days of delivery. Please provide your order# and photo images of the damaged, mis-shipped or defective product.

  • *Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
  • *To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
  • *A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
     
*Shipping fees are nonrefundable for undeliverable shipments or refused shipments.
 
*No refunds will be provided if any parts of the address are incorrect or for unclaimed packages that were shipped according to the shipping information provided by the customer.
 
*The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
 
*Curl Definition is not responsible for packages lost or stolen after the Carrier has confirmed possession of the package.
 
*There is a 15% restock/handling fee for items returned and at the purchaser's expense, on a case by case basis.
 

Our Auto-ship Subscription Plans offer the option of setting your auto-shipment for every 30, 60 and 90 days. Beyond the benefit of not having to worrying about running out of your favorite hair products, you have the added benefit of receiving your products at a discounted rate and will be automatically charged based upon you selected plan.

For more information on our Subscription Policy visit, https://curldefinitionsystems.com/subscriptions.

 

Thank you for being such a loyal customer.
Each purchase adds 1 Curl Code Point for every dollar spent. For every 75 Curl Code Points you can redeem $5.
 
To reddem, log into your account at www.CurlDefinition.com by clicking on the head and shoulders icon in the top right.
Click the Loyalty Program button in the bottom left.
Click "Ways to redeem", then click redeem
A redeem code will be generated.
 
Points can be redeemed via a redeemed promo code on the checkout page, under the items that you selected to purchase. You would click "+Add a coupon code” to add the promo code to your order. If the code box is not available, you may have selected to add the code to an auto-shipment subscription. Promo codes may not be applied to subscription purchases, which are already discounted. However, you may be able to apply the code to your next one-time purchase. Additionally, keep in mind that you may only use 1 promo code at a time.

 

Promo codes are added on the checkout page, under the items that you selected to purchase. Click "+Add a coupon code” to add your promo code to your order. If the code box is not available on your device, attempt ordering on another device or browser.
 
Also keep in mind, promo codes are case sensitive and many codes are one use per customer. You may only use 1 promo at a time, and may not apply a promo to a subscription which is already discounted.
 
Orders purchased with a promo code are non-refundable.

*Please address all further inquiries to info@CurlDefinition.com.

Please be aware that unauthorized parties may sell counterfeit Curl Definition products on sales platforms outside of www.CurlDefinition.com, to include Amazon® and eBay®. Please purchase with caution and verify with Curl Definition, at info@curldefinition.com, whether a sales outlet is authorized to sell Curl Definition products. By doing so you assist us in resolving this problem. Curl Definition will not honor refunds or exchanges sold outside of www.CurlDefinition.

For inquiries, email mailto:Info@curldefinition.com
or call (833) 287-5333
Monday - Friday: 9:00 AM - 5:00 PM EST
Non-Federal Holidays
 
Please allow 2 business days for email responses.
 
We are closed during the following company holidays
New Year's Day 
Spring Holiday 
Memorial Day 
Juneteenth 
Independence Day 
Labor Day 
Thanksgiving Weekend
Christmas - New Year

BY ORDERING FROM OUR WEBSITE YOU CONFIRM YOU HAVE READ,
UNDERSTAND AND AGREE TO THE ABOVE AFOREMENTIONED TERMS.