SHIPPING, RETURNS & REFUNDS

SHIPPING & PROCESSING

Order Processing

Curl Definition products are handcrafted and made to order. Because of this, please allow up to 15 business days for your order to be processed and prepared for shipment.

Business days are Monday through Friday and do not include federal holidays.

Processing time begins on the date your order is successfully placed. Processing times may occasionally be extended due to unusually high order volume, severe weather, supply interruptions, or other circumstances beyond our control.

If we anticipate that your order will not ship within the stated processing period, we will contact you using the email address provided with your order.

Please note that processing time is separate from carrier transit time.

Shipping & Delivery

Once your order has been processed and shipped, please allow approximately 3-5 business days for carrier delivery. Carrier delivery times are estimates and are not guaranteed.

Delivery times may vary based on the destination, carrier volume, weather, holidays, and other circumstances outside of Curl Definition's control.

Please allow at least one full business day after shipment for the carrier's tracking system to begin displaying movement.

Tracking Information

Once we create your shipping label, we'll email tracking information to the address you provided when you placed your order.

A tracking number may be issued before the carrier has physically received or scanned your package. Tracking information may therefore remain unchanged until the carrier accepts and scans the shipment.

Please allow 1-3 business days for the carrier's tracking information to update after we provide your tracking number.

You will not receive routine processing updates before your order ships unless a change or delay requires notification.

EXPEDITED PROCESSING

Expedited Processing may be available for an additional $14 fee, subject to current order volume and production capacity.

Expedited Processing means Curl Definition will prioritize processing your order. It does not necessarily guarantee expedited carrier delivery.

To request Expedited Processing, email info@CurlDefinition.com with the subject line: Expedited Processing for Order # [Order Number]

If expedited processing is available for your order, you will receive instructions to pay the additional fee. Expedited Processing is not confirmed until we receive payment and Curl Definition confirms the request.

SHIPPING ADDRESS

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, building, city, state, country or other applicable information.

If you need to request an address correction, email info@CurlDefinition.com as soon as possible with the subject line: Shipping Address Update, Order #: [Order Number]

We will make reasonable efforts to accommodate an address correction; however, we cannot guarantee we can change an address after an order has entered processing or a shipping label has been created.

Once a package has shipped, Curl Definition may be unable to change the delivery address.

If an order is returned to Curl Definition because the customer provided an incorrect, incomplete, undeliverable, or otherwise invalid address, the customer is responsible for applicable return and reshipping costs.

UNDELIVERABLE, REFUSED & UNCLAIMED PACKAGES

If a package is returned to Curl Definition because it was:

• Addressed incorrectly or incompletely by the customer
• Undeliverable due to information provided by the customer
• Refused by the recipient
• Unclaimed or not retrieved by the recipient

The customer may be responsible for the cost of returning and reshipping the package.

Original shipping fees are nonrefundable for orders that are refused, unclaimed, or returned because the customer provided an incorrect or incomplete shipping address.

If the customer chooses not to have the package reshipped, any refund issued, if applicable, may be reduced by applicable shipping and return costs.

LOST, DELAYED OR STOLEN PACKAGES

Once a package has been transferred to the shipping carrier, the carrier is responsible for delivery.

If tracking indicates that your package is delayed, lost in transit, or otherwise experiencing a delivery issue, please contact the carrier directly and/or notify Curl Definition at info@CurlDefinition.com so that we can assist where possible.

Curl Definition is not responsible for packages the carrier reports as delivered but that are subsequently lost, misplaced, or stolen after delivery to the address provided by the customer.

Customers are encouraged to use a secure delivery location and to monitor tracking information for their shipment.

INTERNATIONAL SHIPPING

International shipping is currently available to Canada, some Bahamian countries, some countries within Southeast Asia, and the United Kingdom. We will provide shipping availability at checkout. 

International delivery times vary based on destination, carrier, customs processing, and other factors outside of Curl Definition's control.

Customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

International shipments may be delayed by customs or other governmental agencies. These delays are outside Curl Definition's control and are not considered a processing delay.

For additional information regarding international orders, please contact info@CurlDefinition.com before placing your order.

RETURNS & REFUNDS

Order Changes & Cancellations

Because Curl Definition products are handcrafted and made to order, orders enter our processing system shortly after purchase.

Orders cannot be modified after fulfillment is completed, including changes to:

• Products or quantities
• Shipping addresses
• Promo codes
• Gift certificates
• Other order details

If you need to request a cancellation, contact info@CurlDefinition.com as soon as possible after placing your order. Cancellation requests are not guaranteed and may not be possible once an order has entered processing or production.

Returns & Exchanges

Because our products are handcrafted and made to order, Curl Definition does not generally accept returns or exchanges and does not provide refunds for change of mind, incorrect product selection, or other customer preference-related reasons.

We want you to be confident in your purchase. If you believe there is a problem with your order, please contact us so that we can review the situation and determine the appropriate resolution.

We may make exceptions for products that arrive damaged, defective, or different from what you ordered.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact info@CurlDefinition.com within 15 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Any other information requested by our customer service team

Do not discard the product or packaging until we have had an opportunity to review the issue and provide further instructions.

If Curl Definition determines that the product was damaged during shipment, defective, or incorrectly shipped, we will determine the appropriate resolution, which may include a replacement, store credit, refund, or other remedy at our discretion.

We may not accept or process unauthorized returns.

Approved Returns

If Curl Definition authorizes a return, you will receive specific instructions regarding where and how to return the merchandise.

Do not send merchandise to Curl Definition without first receiving return authorization and instructions.

Unless the return results from an error by Curl Definition or a defective product, the customer may be responsible for return shipping costs.

Approved returns may be subject to a 15% restocking and handling fee, where applicable.

Refunds

When a refund is approved, we will generally issue it to the original payment method.

Original shipping charges are generally nonrefundable unless the return or refund results from an error by Curl Definition.

Refund processing times may vary depending on the customer's financial institution or payment provider.

UNAUTHORIZED SELLERS & COUNTERFEIT PRODUCTS

Curl Definition products should be purchased directly from www.CurlDefinition.com or from an authorized Curl Definition retailer or sales partner.

Unauthorized parties may offer counterfeit, expired, altered, or otherwise unauthorized Curl Definition products through third-party marketplaces or other sales platforms.

Curl Definition cannot guarantee the authenticity, quality, storage conditions, or safety of products purchased from unauthorized sellers and may be unable to provide refunds, exchanges, replacements, or other customer support for products purchased through unauthorized channels.

If you are unsure whether a seller is authorized to sell Curl Definition products, please contact info@CurlDefinition.com before making your purchase.

CUSTOMER SUPPORT

Questions regarding an order, shipping, returns, damaged products, or other order-related concerns should be directed to: info@CurlDefinition.com. 

Please include your order number whenever contacting us about an existing order so that we can assist you as efficiently as possible.

By placing an order with Curl Definition, you acknowledge that you have reviewed and agree to the applicable shipping, processing, return, and refund policies outlined above.